Friday

tip-o-day

Today's tip is Pay Attention.

Just this week I called two companies with which I have accounts and got adjustments to my bill. I saved about 60 bucks just by paying attention.

If you are a customer in good standing most companies are willing to work with you. Even if you are calling about a mistake that perhaps you made.
An example of this would be; last month I failed to sign up in time for a savings package to call Ferris while he was in Italy at a discounted rate. The phone company generously back dated the package price and saved us money on transactions that had already occurred.

When you call -be sure you are in a calm state, a state of curiosity...not anger.
If a mistake has been made on your bill - it's most likely a software error. A defect. I work with this stuff all day long. There is no reason to be angry. These things happen. In fact, I like to think of defects as job security... well, for me.
When you make a call all filled with rage - you do nothing more than set the tone for the conversation.

So, be peaceful. Pay attention. Save money.